Hospitality & human Services Not Currently Scheduled

Class Name	Course Description
Customer Service and Sales (OLT)	Learners who earn this certification will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. Best practices for building resumes and navigating job searches are also covered. This course is perfect for someone interested in or currently working in a customer facing role, whether in retail or in another industry. After completing this online course, you will be able to: •Understand the retail industry, the customer and the value of customer service •Recognize the importance of product/service knowledge and how it impacts connecting with the customer •Understand how to meet the customer’s needs and techniques to make the sale •Practice honing customer service skills to project a professional image and build your personal brand •Know how to navigate job searches and build a professional network This class includes an exam at the end. Upon passing, you will receive an industry-backed certification identifying you as a Customer Service & Sales Certified Specialist. **If you do not want or need the certification, please reach out to us for training only options. RISE Up, a training program developed by the NRF Foundation in partnership with the top retailers across the industry in the United States. This curriculum and certification are nationally-recognized in the retail industry.
Customer Violence in the Retail Environment (OLT)	The Occupational Safety and Health Administration (OSHA) estimates nearly 2 million workers are involved in a violent incident at work in any given year. These incidents can range anywhere from verbal abuse to life-threatening physical attacks. This course is designed to help employees understand how to identify and respond to the types of violence they might encounter on the job. After successfully completing this course, the learner should know how to identify and properly handle shoplifters, robbers, abusive customers, and other workplace violence risks. This course is designed for all retail and grocery employees and features examples and scenarios unique to the retail environment. This course is presented in English and Spanish.
Detox Your Home	In this eye-opening class, you'll learn how to identify and eliminate hidden toxins from your home and daily routine. From cleaning products to personal care items, we’ll explore common household items that may be disrupting your health. You'll leave with practical tips on how to replace harmful chemicals with safer, natural alternatives, empowering you to create a healthier environment for you and your family. Join us to take control of your surroundings and leave with a toxin-free cleaning product made by you!
Discipline and Child Guidance for Grandparents and Older Adults Raising Children	This class is designed to support grandparents and older adults who are raising grandchildren or younger family members. It provides practical tools and strategies for positive discipline and child guidance while considering the unique dynamics of multi-generational caregiving. Participants will learn how to establish clear boundaries, encourage healthy communication, and foster respectful relationships with the children in their care. The class also explores the emotional and behavioral challenges that may arise, offering guidance on maintaining patience, understanding, and consistency in discipline. Whether you're navigating a new caregiving role or looking to enhance your parenting skills, this class empowers you to create a nurturing, structured, and harmonious environment for your grandchildren or young family members. This is a free class.
Effective Communication Techniques for Family Caregivers	This class is designed to equip family caregivers with practical communication strategies to effectively handle situations where a care receiver or family member is upset or angry. Participants will learn how to stay calm, de-escalate emotional conflicts, and foster constructive conversations that promote understanding and cooperation. This course is ideal for family caregivers seeking to improve their communication skills in challenging caregiving environments. This is a free class to the community.
Employment Essentials: Job Readiness 101	Join this workshop designed to help adults learn how to craft an effective resume, navigate job applications, and master the art of securing employment. Participants will gain essential tips and strategies to highlight their skills and abilities in seeking a job. This class is offered in partnership with the Enid-area Oklahoma Department of Rehabilitative Services Employment Essentials program. Employment Essentials courses will be held the third Tuesday of the month. While this class will specifically cover topics related to various disabilities, there will be time for discussion on other sensitive questions and curiosities in what to disclose with certain conditions. This class is open to the public.
Employment Essentials: Making a Good First Impression	This Employment Essentials workshop is tailored to adults looking to make a lasting impact during job interviews by mastering the art of making a good first impression. Learn key strategies and techniques to confidently showcase your skills, abilities, and personality to help you land the job. This class is offered in partnership with the Enid-area Oklahoma Department of Rehabilitative Services Employment Essentials program. Employment Essentials courses will be held the third Tuesday of the month. While this class will specifically cover topics related to various disabilities, there will be time for discussion on other sensitive questions and curiosities in what to disclose with certain conditions. This class is open to the public.
Empowering Family Caregivers	This class provides family caregivers with valuable information on community resources available to assist them in their caregiving journey. Learn about local programs, support groups, financial assistance, respite care, and other services that can help ease the challenges of caregiving. Whether you're caring for a loved one with a chronic illness, disability, or aging-related needs, this session will guide you in finding the resources that best suit your situation and ensure that you are supported every step of the way. This is a free class
Essential Conversation: Preparing for the Unexpected as a Caregiver	As a caregiver, you play a vital role in the lives of those you care for. But have you had the important conversations about their wishes—and yours? This class is designed to guide caregivers in navigating these often difficult but necessary discussions. This class is a must for any caregiver who wants to approach caregiving with understanding, preparedness, and peace of mind.
Eyelash Extensions DIY	Why pay big bucks at the salon when you can learn to do your own eyelash extensions? In this hands-on class, you’ll discover step-by-step techniques to apply lashes safely and beautifully. A kit is included, so you’ll leave ready to create stunning lashes at home like a pro.
Fast Pitch Softball officiating	Do you have a passion for Fast Pitch Softball? This is your opportunity to learn the rules to become an umpire. You can help athletes and earn extra money at the same time! This course will go over the rules, techniques, and help you learn how to deal with difficult situations on and off the field.
Football Officiating	Are you passionate about football? Have you ever considered the idea of becoming a referee? Here's your chance! This course is designed to equip you with the knowledge and skills needed to pass the state test and excel as a football official. In addition to classroom instruction, you will also have the opportunity to participate in field scrimmages to prepare for the upcoming season. Upon successfully passing the test, you can officiate games and earn additional income (with pay ranging from $50 to $110 per game for certain high schools) while also contributing to your community!
Gingerbread Basics	Learn to make, bake, and decorate gingerbread from scratch. Just in time to enter the annual Autry Gingerbread making contest.
Handling Combative and Difficult Behaviors in Dementia and Alzheimers Care	This class focuses on equipping caregivers with the skills to manage combative or difficult behaviors in individuals with dementia or Alzheimer’s disease. Caregivers will learn to identify the triggers behind aggressive or resistant actions, understand the emotional and cognitive challenges at play, and explore strategies for de-escalating conflicts in a compassionate and effective manner. The class will cover techniques such as calm communication, distraction, redirection, and setting appropriate boundaries, helping caregivers respond to difficult situations with confidence and empathy. Attendees will also have the opportunity to discuss real-life scenarios and gain support from others facing similar challenges. This is a free class
Hot Tools Hair Tips	Tired of struggling to create the perfect beach waves or fighting with your hot tools? In this hands-on class, you’ll learn how to use straighteners, wands, and curling irons safely while protecting your hair from heat damage. Bring your favorite tools and enjoy an evening of tips, tricks, and techniques to style your hair like a pro.

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Hospitality & human Services Not Currently Scheduled